fbpx
FAQs
Last Updated: November 2nd, 2023|First Published: November 29th, 2018|

Air conditioning FAQs

Got a question about air conditioning? Take a look at our FAQs to find out more

How do I know if my air conditioning system needs repair?
First Published: November 9th, 2023|

Recognizing when your air conditioning system requires repair is crucial to maintaining its performance and preventing further damage. Common signs to watch out for include reduced cooling or heating efficiency, unusual noises coming from the system, and visible malfunctions. If you notice any of these indicators, it is advisable to seek professional assistance promptly. Our team can diagnose the issue and recommend the necessary repairs to ensure your air conditioning system operates at its best, keeping your indoor environment comfortable and efficient.

Do you carry spare parts for common air conditioning problems?
First Published: November 9th, 2023|

We maintain a well-stocked inventory of common spare parts to facilitate efficient and timely repairs. This means that for many routine air conditioning problems, we have the necessary parts readily available to get your system up and running quickly. However, in some cases where specific or less common parts are needed, we may need to order them to ensure the proper repair of your system.

Is a consultation and diagnostic assessment necessary for repairs?
First Published: November 9th, 2023|

Yes, a consultation and diagnostic assessment are essential steps in our repair process. These initial assessments allow us to thoroughly understand the scope of the repair work required. By identifying the root cause of the issue, we can provide you with an accurate estimate for the necessary repairs. This ensures that we address the problem comprehensively, leading to lasting solutions and the restoration of your indoor comfort.

What types of air conditioning issues can you repair?
First Published: November 9th, 2023|

Our team of expert engineers is well-equipped to handle a wide range of air conditioning issues. Whether you’re dealing with refrigerant leaks, compressor problems, electrical faults, or any other malfunction, we have the knowledge and experience to diagnose and repair the issue effectively. Our commitment to high-quality service means that your air conditioning system will be in good hands.

How quickly can you respond to emergency repair requests?
First Published: November 9th, 2023|

At D-Air, we understand the urgency of emergency air conditioning repairs. We prioritize these requests and have a rapid response team in place to ensure we can address your emergency as quickly as possible. Our goal is to minimize downtime and discomfort, so you can count on us to be there when you need us most.

How can I schedule an air conditioning servicing appointment?
First Published: November 9th, 2023|

Scheduling an appointment with us is easy. You can contact our team directly via phone or email, and we’ll be delighted to assist you promptly. Your comfort is our priority.

Can you service air conditioning systems from different brands?
First Published: November 9th, 2023|

Absolutely, our certified engineers have the expertise to service a wide range of leading air conditioning brands. We are well-versed in the intricacies of various systems, ensuring quality service regardless of the brand.

Do you offer emergency repair services?
First Published: November 9th, 2023|

Yes, we provide emergency repair services to address unexpected breakdowns and malfunctions promptly. Our team is available to assist you when you need it most.

What is included in the 39-point servicing?
First Published: November 9th, 2023|

Our 39-point servicing covers a comprehensive inspection of your system to maintain its warranty and ensure smooth operation.

Why are F-Gas leak detection checks essential?
First Published: November 9th, 2023|

F-Gas leak detection checks are crucial to verify the safety and legality of your air conditioning system, ensuring it meets environmental standards.

What is a TM44 energy assessment, and why do I need it?
First Published: November 9th, 2023|

A TM44 energy assessment is a mandatory requirement for air conditioning systems with a collective cooling capacity of 12kW or more. These assessments are conducted every five years to assess the energy efficiency of your system and ensure compliance with government regulations. The primary goal of a TM44 energy assessment is to identify areas where your air conditioning system can become more energy-efficient, reducing its environmental impact and operating costs.

By conducting regular TM44 energy assessments, you demonstrate your commitment to sustainability and environmental responsibility. It’s not just about compliance; it’s about taking proactive steps towards reducing your carbon footprint. These assessments provide valuable insights into your system’s performance, helping you make informed decisions about upgrades or modifications that can lead to long-term energy savings. Ultimately, a TM44 energy assessment is an essential tool for both environmental responsibility and cost-effective operation of your air conditioning system.

How often should I service my air conditioning system?
First Published: November 9th, 2023|

Regular servicing is a crucial aspect of ensuring the longevity and optimal performance of your air conditioning system. We recommend scheduling a service at least once a year. During these routine check-ups, our expert technicians will thoroughly inspect your system, identifying any potential issues or wear and tear. This proactive approach allows us to address minor problems before they escalate, saving you from more extensive and costly repairs down the line.

Regular servicing also plays a significant role in maintaining the indoor air quality of your space. It helps remove dust, allergens, and contaminants that can accumulate in your system over time, contributing to a healthier living or working environment. Additionally, a well-maintained air conditioner operates more efficiently, which can result in lower energy bills. So, by investing in annual servicing, you not only ensure the longevity of your system but also enjoy improved air quality and energy savings.

How does D-Air handle complex ductwork projects with specific technical requirements?
First Published: November 2nd, 2023|

Handling complex ductwork projects with specific technical requirements is where D-Air truly excels. Our seasoned design team thrives on tackling technical challenges, leveraging our advanced 3D modelling tools to create precise and technically sound ductwork designs. We engage in a thorough consultation process with developers to understand the technical specifications and operational demands of your project, ensuring the ductwork system is designed to meet those exact requirements.

During the installation phase, our highly skilled installers bring the meticulously designed ductwork to life, adhering to the technical specifications and industry standards. Our approach ensures a harmonious integration of the ductwork system with other mechanical and ventilation systems in your commercial space, delivering a solution that meets the technical, functional, and compliance requisites of your project.

What measures does D-Air take to ensure timely project completion?
First Published: November 2nd, 2023|

Timely project completion is a critical aspect of our service delivery model at D-Air. From the onset, we establish clear timelines, milestones, and a comprehensive project plan in consultation with developers. Our dedicated project management teams maintain a close watch on the progress, ensuring that each phase of the project is advancing as per the stipulated schedule.

Additionally, our in-house manufacturing and trained installation teams work in a coordinated manner to ensure a swift transition from design to installation, mitigating any delays. Our collaborative approach with developers ensures open communication and prompt resolution of any challenges that may arise, ensuring your project stays on track and is completed within the agreed timeframe.

How do D-Air’s bespoke ductwork solutions cater to different commercial settings?
First Published: November 2nd, 2023|

Every commercial setting has its unique set of challenges and requirements when it comes to ductwork systems. Our bespoke ductwork solutions are tailored to address the specific needs of different commercial spaces such as offices, shops, or educational buildings. The customisation extends from the design phase, where our in-house team crafts a ductwork system that aligns with the architectural and functional demands of your space, to the installation phase, ensuring a seamless integration with existing or planned ventilation systems.

Moreover, our innovative use of 3D modelling facilitates a collaborative approach, allowing developers to visualise the ductwork design, suggest modifications, and approve the final design before it transitions to the manufacturing phase. This ensures a high level of satisfaction and a ductwork system that harmoniously resonates with the operational demands of your commercial space.

How does D-Air ensure quality and compliance in ductwork projects?
First Published: November 2nd, 2023|

Quality and compliance are the cornerstones of our service delivery at D-Air. Our in-house manufacturing processes are geared towards maintaining high-quality standards, ensuring each duct component is fabricated to meet the exact specifications of your project. We adhere to a stringent quality control protocol that scrutinises every aspect of the manufacturing and installation process, ensuring consistency and adherence to industry standards.

In terms of compliance, our ductwork installations are carried out in alignment with the DW144 and DW172 standards, ensuring a safe and compliant setup, particularly in kitchen extract systems. Our seasoned teams are well-versed with the regulatory landscape, ensuring that your ductwork system not only meets but exceeds the compliance benchmarks set by industry authorities.

What is the process D-Air follows for designing and installing ductwork systems?
Last Updated: November 2nd, 2023|First Published: November 2nd, 2023|

At D-Air, the design and installation of ductwork systems commence with a thorough understanding of your project requirements and the unique characteristics of your commercial space. Our in-house design team utilises advanced 3D modelling techniques to create precise and bespoke ductwork designs that meet the specific needs of your project. This approach not only ensures accuracy but also provides a clear visual representation of the ductwork system before installation, facilitating any necessary adjustments or approvals.

The installation phase is handled by our highly trained and experienced installers, ensuring a seamless and professional execution. Adhering to industry standards, specifically DW144 and DW172 for kitchen extract, we ensure that the installation is compliant, safe, and optimised for performance. Our teams work closely with developers, ensuring that the project timelines and budgets are adhered to, delivering a ductwork system that seamlessly integrates with the overall ventilation infrastructure of your commercial space.

How does D-Air ensure compliance with health and safety standards?
First Published: November 2nd, 2023|

Compliance with health and safety standards is paramount in our service delivery. From the onset, our designs are crafted to adhere to the relevant industry and regulatory standards. Our installation team is rigorously trained to uphold safety protocols during the execution phase, ensuring a safe and compliant environment.

Post-installation, we provide the necessary documentation and guidelines to ensure ongoing compliance with health and safety standards. Our commitment to health and safety extends beyond project completion, as we offer support to ensure your ventilation system continues to operate safely and efficiently.

What types of commercial spaces does D-Air service for ventilation needs?
First Published: November 2nd, 2023|

D-Air extends its ventilation services to a wide array of commercial spaces including offices, shops, educational buildings, and more. Our seasoned team has the expertise to handle the distinct ventilation requirements each type of commercial space presents.

Regardless of the sector, we uphold a high standard of quality, compliance, and client satisfaction. Our extensive portfolio showcases the breadth of our experience across various commercial sectors, establishing D-Air as a trusted partner for all your ventilation needs.

Can D-Air handle unique or complex ventilation requirements?
First Published: November 2nd, 2023|

Absolutely. With over 25 years of experience in the industry, D-Air has garnered the expertise to tackle a diverse range of ventilation challenges. Our in-house design team thrives on crafting bespoke solutions that cater to the unique requirements and complexities your project may present.

Each project is approached with a fresh lens, ensuring a tailor-made solution that addresses the specific ventilation challenges at hand. We believe in a collaborative approach and engage closely with you throughout the process to ensure the final system meets your expectations and adheres to industry standards.

How does D-Air ensure the ventilation systems are energy efficient?
First Published: November 2nd, 2023|

Energy efficiency is at the core of our design philosophy. Our bespoke ventilation solutions are engineered to optimise airflow and reduce energy consumption. By leveraging advanced technologies and materials, we aim to provide systems that minimise operational costs while maintaining a comfortable indoor environment.

Moreover, the integration of heating and air conditioning systems with the ventilation setup is done seamlessly to ensure there’s no energy wastage. Post-installation, we provide guidelines on how to maintain the system efficiently, and we’re always on hand to provide support to ensure the continued energy efficiency of the ventilation system.

What is the process D-Air follows from conceptualisation to installation of ventilation systems?
First Published: November 2nd, 2023|

At D-Air, the process begins with a thorough assessment of your project’s requirements. Our in-house design team collaborates closely with you to conceptualise a ventilation solution that aligns with the specific needs of your commercial space. Utilising advanced 3D modelling, we provide a visual blueprint to ensure all parties have a clear understanding of the design before moving forward.

Following the design phase, our seasoned professionals take the reins to bring the conceptualised ventilation system to life. Installation is carried out meticulously, adhering to industry standards and compliance requirements. Post-installation, we offer commissioning services to ensure the system operates optimally, providing the necessary documentation for compliance and operational guidelines.

Do all air conditioning models offer the health benefits discussed above?
Last Updated: August 16th, 2023|First Published: August 16th, 2023|

While a majority of the contemporary models do, it’s always wise to meticulously review the features prior to finalising a purchase.

How frequently should one service their air conditioning to harness maximum health benefits?
First Published: August 16th, 2023|

The general consensus is to have it serviced at least annually.

Do energy-efficient air conditioning systems also boast these health advantages?
First Published: August 16th, 2023|

Indubitably! When in the market for one, always be on the lookout for units with commendable energy star ratings.

Is it possible for air conditioning units to transmit diseases?
First Published: August 16th, 2023|

If neglected or improperly maintained, they might. It’s imperative to engage in routine inspections and thorough cleaning to prevent such occurrences.

Is the use of air conditioning restricted to only warm weather?
First Published: August 16th, 2023|

Contrary to popular belief, air conditioning isn’t exclusive to hot climates. Even in seasons with temperate weather, air conditioning units can be pivotal in ensuring the indoor air remains of the highest quality.

How often does the LG UVR Air Conditioning system need maintenance?
First Published: May 10th, 2023|

The filters of the LG UVR Air Conditioning system need to be changed periodically, and the system should be cleaned regularly to ensure optimal performance. However, the system is designed for easy maintenance.

Is the LG UVR Air Conditioning system difficult to install?
First Published: May 10th, 2023|

No, the LG UVR Air Conditioning system is easy to install, and installation typically takes only a few hours. It is important to have a professional install the system to ensure that it is installed correctly and works properly.

How is the LG UVR Air Conditioning system different from traditional air conditioning systems?
First Published: May 10th, 2023|

The LG UVR Air Conditioning system not only cools but also purifies the air. Traditional air conditioning systems only cool the air and rely on a single filter to capture pollutants.

What are the benefits of the LG UVR Air Conditioning system?
First Published: May 10th, 2023|

The LG UVR Air Conditioning system purifies the air you breathe, reducing the risk of illness, reducing allergies and respiratory problems, and improving overall air quality. It is also energy-efficient, helping you save money on your electricity bill.

How does the LG UVR Air Conditioning system work?
First Published: May 10th, 2023|

The LG UVR Air Conditioning system uses ultraviolet-C (UV-C) light and a three-stage filtration system to purify the air you breathe.

Is the LG PCSQ Air Conditioning unit easy to maintain?
First Published: May 4th, 2023|

Yes, the LG PCSQ Air Conditioning unit is designed for easy maintenance, with washable filters and a self-cleaning function to keep it running smoothly.

Can the LG PCSQ Air Conditioning unit be used in large commercial spaces?
Last Updated: May 4th, 2023|First Published: May 4th, 2023|

Yes, the LG PCSQ Air Conditioning unit is designed to provide efficient cooling for large spaces, making it suitable for commercial use.

How does the Smart ThinQ Technology work?
First Published: May 4th, 2023|

The Smart ThinQ app allows you to control your LG PCSQ Air Conditioning system from your smartphone or tablet, giving you convenient access to temperature control, timer settings, and energy monitoring.

What is the warranty for the LG PCSQ Air Conditioning unit?
First Published: May 4th, 2023|

The LG PCSQ Air Conditioning unit comes with a standard 1-year warranty, which can be extended with the purchase of an additional warranty plan.

How often do I need to clean or replace the air filters in the LG CT Air Conditioning Ceiling Cassette?
Last Updated: April 20th, 2023|First Published: April 20th, 2023|

It is recommended to clean the air filters in the LG CT Air Conditioning Ceiling Cassette at least once every two to four weeks, depending on the usage and the environment. If the unit is used in a dusty area or if there are pets in the home, the filters may require more frequent cleaning. To clean the filters, turn off the unit, remove the filters, gently wash them with warm, soapy water, and allow them to air dry before reinstalling. Replace the filters if they are damaged or excessively dirty. Regular cleaning and maintenance will ensure optimal air quality and efficient operation of the air conditioning unit.

How do I connect the LG CT Air Conditioning Ceiling Cassette to the Smart ThinQ App for remote control and monitoring?
First Published: April 20th, 2023|

To connect the LG CT Air Conditioning Ceiling Cassette to the Smart ThinQ App, first download the app on your smartphone and create an account. Ensure that your smartphone and the air conditioning unit are both connected to the same Wi-Fi network. Follow the in-app instructions to add a new device, select the air conditioning unit from the list of available devices, and complete the setup process. Once connected, you can use the app to control, monitor, and schedule the air conditioning unit remotely.

Can LG CT Air Conditioning Ceiling Cassettes be used for heating?
First Published: April 20th, 2023|

Yes, many LG CT Air Conditioning Ceiling Cassettes offer a heat pump function, providing both heating and cooling capabilities.

How energy-efficient are LG CT Air Conditioning Ceiling Cassettes?
First Published: April 20th, 2023|

LG CT Air Conditioning Ceiling Cassettes feature inverter compressor technology, which allows them to consume less energy compared to traditional air conditioners. The units also have a high Seasonal Energy Efficiency Ratio (SEER), making them a cost-effective and environmentally friendly choice.

Do D-Air supply portable air conditioning units?
Last Updated: July 25th, 2019|First Published: January 28th, 2019|

No, we don’t supply portable air conditioning units. This is because we believe they don’t provide value for money compared to installed systems. They have much lower energy efficiency levels, are expensive to run, can take up a lot of space and are much noisier. Most portable units also require a hose to be fed out through a window or door, which isn’t possible in some locations.

Is the outside condensing unit included in D-Air’s servicing packages?
Last Updated: July 25th, 2019|First Published: January 25th, 2019|
What is TM44 and does it apply to my air conditioning system?
Last Updated: July 25th, 2019|First Published: January 25th, 2019|
Can air conditioning be retrofitted?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Although some air conditioning systems are best fitted when a building is being built, there are lots of types of unit and system that can be retrofitted. Once we’ve seen your property, we’ll be able to recommend the best units and system type for your home or business.

Can I install air conditioning myself?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Air conditioning units use fluorinated gases as refrigerants – this means that any installation or work on them must be done by a professional with a valid F gas certification.

How long does air conditioning take to install?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Air conditioning usually takes 1-2 days per system to install. However, it depends on the type and number of units you need, the kind of system you choose, and the building it’s installed in. When we give you a quote we’ll be able to give you a timeframe of how long your chosen air conditioning installation will take to install.

How often should I get my air conditioning cleaned or serviced?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

How often you should get your air conditioning cleaned or serviced depends on the type of system you have, how big it is and the type of building it’s in.

If you have air conditioning in your home, we’d suggest servicing it once a year to ensure that it stays in warranty. If you have a commercial installation, we’d recommend servicing it at least twice a year depending on the type of building it’s in.

When we install your air conditioning, we’ll advise you on how frequently to clean and service your air conditioning to keep it working safely and efficiently. We also offer a contract-free regular maintenance service if you’d like us to take care of your air conditioning maintenance.

Why do air conditioning systems need maintaining?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

It’s really important to look after your air conditioning system. Cleaning it will help to ensure that the air it filters and circulates is also clean, and servicing helps to keep your air conditioning working safely and efficiently. You may also find that you need to service your air conditioning to keep its warranty valid.

What qualifications and accreditations do D-Air have?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

We have a range of qualifications and accreditations to show our skills and expertise in the air conditioning sector. All our engineers are REFCOM-accredited, which means that they can work with F gas refrigerants legally and safely. We also hold the SafeContractor health and safety accreditation and are members of the IOR (Institute of Refrigeration). 10 leading air conditioning manufacturers trust us to install, service and repair their high quality products.

How does the D-Air service work?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Our expert service starts with a survey and consultation where we find out about your air conditioning needs. We’ll then provide you with quotes for the best products or service for you – all completely free. If you decide to use our service, our REFCOM-accredited engineers will do all necessary work to a high quality standard, and leave you with effective air conditioning that meets your needs.

What impact does air conditioning have on your health?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Air conditioning can be a great way to protect the health of your household or employees. As well as heating and cooling, air conditioning filters your air, removing humidity, mould spores and dust that can cause respiratory problems. Its cooling facility can also help to reduce cases of dehydration and heat stroke.

Make sure you maintain your system and repair any faults as quickly as possible to keep your air conditioning working safely and effectively.

Which type of air conditioning unit should I get?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

There are lots of different types of air conditioning unit available, so it can be hard to know which one to get. Different systems and units are best for different types of building and sizes of room. It also depends on where you want your air conditioning – some systems are designed to service one room only while others are best for entire floors or buildings. Our service includes a free site survey and consultation so we can recommend the best air conditioning units and systems for your home or business.

Why should I get air conditioning?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Air conditioning has a range of benefits to help you make your home or business an enjoyable and comfortable place to be. Use your air conditioning system to keep your property the right temperature all year round, clean your air and improve security. Take a look at our info on to find out more.

What does air conditioning do?
Last Updated: July 25th, 2019|First Published: December 6th, 2018|

Air conditioning filters and distributes the air in a room or building to suit the people, furniture and equipment in them. Air conditioners can heat and cool air, as well as filtering it to remove humidity and pollutants like pollen and dust. Most modern air conditioning units have a range of features to help you benefit from your air conditioning in lots of different ways. Our service includes a free site survey and consultation so we can give you quotes for the best air conditioning system that suits your needs.

Get your free air conditioning quotes now

Go to Top